Processing Times
At Tack Roofing, we strive to process all orders within 2-5 business days. Custom orders may require additional time. We will notify you via email if there are any delays in processing your order.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options for our roofing materials:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next-Day Delivery: Available for select items within certain areas
Shipping times may vary based on your location and the size of your order.
International Shipping
Tack Roofing currently offers international shipping to select countries. Delivery times vary based on destination and customs processes. Please contact us for specific shipping rates and times for your location.
Shipping Carriers
We partner with reliable carriers to ensure safe delivery of our roofing materials, including:
- FedEx
- UPS
- USPS
- Freight carriers for larger shipments
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment on the carrier’s website using the provided tracking number.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 48 hours of delivery. We will assist you in filing a claim with the carrier and replacing your order if necessary.
Free Shipping Threshold
We offer free standard shipping on orders over $1,500 within the contiguous United States. This offer excludes expedited shipping and international orders.
Special Handling
Due to the nature of roofing materials, some products may require special handling. Heavy or fragile items will be marked as such, and we recommend selecting an appropriate shipping option to ensure safe delivery. If you have specific handling requests, please contact us prior to placing your order.